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Privacy Policy

Effective Date: August 22, 2024

Directions Counseling & Coaching is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.directionscounseling.com, and when you request an appointment or use our services.

Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, register on the website, request an appointment, subscribe to our newsletter, fill out a form, or in connection with other activities, services, features, or resources we make available on our website. The personal information we collect may include:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Appointment Details: Preferred appointment dates and times, reason for counseling, and any other information you provide during the appointment request process.
  • Technical Information: IP address, browser type, operating system, and other non-personal information related to your visit to the website.

How We Use Your Information

We use the information we collect from you for the following purposes:

  • To Schedule Appointments: To process your appointment requests and communicate with you about your appointments.
  • To Improve Our Services: To understand your needs better and enhance the services we offer.
  • To Communicate with You: To send you information related to your appointments, respond to your inquiries, and provide you with important updates.
  • To Comply with Legal Obligations: To fulfill any legal requirements or respond to lawful requests by public authorities.

Sharing Your Information

We do not sell, trade, or rent your personal information to others, except where required by law. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Text messaging opt-in is excluded from information sharing with third parties. We do not share or sell personal information collected through text messaging without explicit consent, unless legally required.

Your Choices

You have the following rights regarding your personal information:

  • Opt-Out: You may opt out of receiving non-essential communications from us at any time by following the unsubscribe link in any email we send or by contacting us directly. To unsubscribe from text messages, you can reply STOP to any text message you receive from us, or contact us directly.
  • Access and Correction: You may request access to or correction of your personal information at any time by contacting us.
  • Data Deletion: You may request the deletion of your personal information, subject to our legal obligations, by contacting us.

Cookies and Tracking Technologies

Our website may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.

Security of Your Information

We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Third-Party Websites

Users may find content on our website that links to the sites and services.